Tidio

Tidio is a live chat and chatbot tool, with an AI assistant called Lyro, aimed at small online businesses. It helps us answer common customer questions and capture leads when no one is available.

Yes, Tidio is built for small businesses and ecommerce stores, and reviewers praise its quick setup and visual chatbot builder. Some reviewers note that costs rise when AI conversations or higher limits are needed.

Tidio has a free plan and paid tiers, with Lyro AI conversations and some automation features billed as add-ons or by usage, according to reviewers. Confirm current prices on the vendor pricing page and estimate monthly conversation volume.

We could run live chat, build rule-based chatbot flows, use Lyro to answer from our FAQs and site content, collect leads, and handle messages from email and social channels. Ecommerce flows such as cart recovery are also offered.

Tidio helps rather than replaces. Lyro can resolve many simple questions, but reviewers say complex or account-specific issues still need a person, so we would keep a human handover enabled.

Tidio integrates with Shopify, WordPress, WooCommerce, Wix and others, plus email tools and Zapier. We would check that the connector for our store or CRM is available on our plan.

We would check how AI conversations are counted and billed, how Lyro answers questions outside our content, and how handover works. We would also review data handling and test on mobile, since some reviewers mention limits in reporting and customisation.