Gorgias

Gorgias is a customer support helpdesk built for online stores, especially Shopify, BigCommerce and Magento. It solves the problem of handling email, chat, social and phone queries in one inbox with order data beside each ticket. Reviewers on Capterra and G2 value that agents can edit or refund orders without leaving the ticket.

Yes if we run an online store, since it is aimed at ecommerce teams of all sizes and setup is fairly quick. It is less suited to businesses that do not sell through a supported store platform. Reviewers say it can get costly as ticket volume grows.

Gorgias prices by the number of billable tickets per month, with tiers from a starter plan upward and extra charges for overage tickets. AI Agent features have been priced as an add-on, as we understand. We could not confirm current prices, so confirm on the vendor pricing page.

We can manage tickets from email, live chat, social, SMS and phone, use macros and rules to automate common replies, and see customer and order details in the sidebar. An AI agent can answer routine questions such as order status. Reporting helps track response times and satisfaction.

It helps rather than replaces people. Automation and the AI agent can resolve routine questions like order tracking and returns, but staff handle exceptions, complaints and judgment calls. We could not confirm the share of tickets it automates for stores like ours, so test it.

Yes, it integrates deeply with Shopify, BigCommerce and Magento, and with tools such as Klaviyo, Recharge, ShipStation and Slack according to its listings. Check the exact apps we use. Confirm availability on the vendor site.

Check how ticket billing works, including overage costs, since reviewers report bills rising with volume. Also check whether our store platform and shipping or subscription apps are supported. Test AI answers for accuracy before letting them reply to customers.