Intercom

Intercom is a customer messaging platform that combines live chat, a shared help desk inbox, product tours, and an AI support agent called Fin. It is widely used by SaaS and online businesses that want a single system for talking to prospects and customers across web, mobile, and email.

The platform lets teams set up chatbots and automated flows to qualify leads, answer common support questions, and route conversations to the right person. Fin, Intercom's AI agent, can resolve a meaningful share of support tickets on its own using a company's help center content, reducing the load on human agents.

For marketing and customer experience teams, Intercom works as both a conversion tool on the website and a retention tool inside the product, with targeted messages, banners, and surveys that can be triggered by user behavior.