Retently

Retently helps you measure customer loyalty by sending NPS, CSAT and CES surveys and following up with the responses. You can spot unhappy customers early and see trends over time without building survey workflows yourself.

Yes, it looks suited to small teams. Capterra shows 4.9 out of 5 from 31 reviews, a free trial without a credit card, and an entry plan at about $50 per month with 3 seats. Note that Capterra says this entry price is higher than some alternatives starting near $39.

Capterra lists flat monthly plans: Basic about $50 (2,500 surveys, 3 seats), Essential about $179 (10,000 surveys, 10 seats) and Professional about $359 (20,000 surveys, 20 seats). Confirm current prices on the vendor pricing page, which we could not open.

Per Capterra, you can run email, link, embed, kiosk, in-app and transactional surveys, with automated follow-ups, reminders, recurring surveys, question routing, template A/B tests, NPS benchmarks and CSV export. Professional adds AI sentiment and text analysis.

It helps. It collects and organises scores and comments, but a person still has to reply to unhappy customers and act on the themes. The AI text analysis is only on the top plan.

Capterra lists Slack, Zapier, Zendesk, Freshdesk, Mailchimp and ActiveCampaign on Basic. Essential adds HubSpot, Intercom, Pipedrive, Make and a REST API, and Professional adds Salesforce and Segment. Check that your tool is on the plan you want.

Check which plan your must-have integration or in-app survey sits on, since Capterra places them on Essential or above. Also check seat and campaign limits, and note the review base is small at 31 reviews.