AskNicely

AskNicely helps service businesses measure customer satisfaction with NPS and CSAT surveys, route feedback to the right staff and follow up quickly. It is meant to turn scores into daily actions such as replying, coaching and requesting reviews.

Possibly. Capterra shows 4.6 out of 5 from 101 reviews and a Basic plan from $399 per month, with reviewers praising easy surveys and helpful support. The vendor says plans are primarily annual and there is no free trial, so a very small team should weigh the commitment.

Plan prices are not listed on the vendor page and are quoted by sales, scaling with response volume from 500 responses. Capterra lists Basic from $399 per month. Plans are primarily annual and an SSO add-on is $1,500 per year. Confirm a quote with the vendor.

Per the vendor page, Learn covers CSAT and NPS surveys, workflows and reports. Grow adds AI insight reports, Slack and Teams, review requests and a Google review manager. Transform adds in-app and white-label surveys, API extraction and frontline coaching.

It helps. It collects scores, assigns feedback and nudges follow-up, but people still have to respond to customers and fix problems. Capterra reviewers were unsure whether negative feedback always led to improvements.

The vendor page cites 200+ integrations and names Slack and Microsoft Teams. Capterra reviewers mention Salesforce, HubSpot and Intercom. Larger or custom integrations may cost extra per the vendor, so confirm yours.

Check the contract terms, as the vendor says downgrades and cancellations take effect at the end of the term, and a Capterra reviewer complained about auto-renewal. Also confirm overage billing for responses and ask for a demo, since there is no free trial.