Refiner

Refiner lets SaaS and web product teams show short NPS, CSAT or custom surveys to the right users at the right moment, inside the product or by email. It helps you learn why users stay, churn or struggle without running large research projects.

Yes, it looks suited to small teams. Capterra lists a free version, a 30-day free trial, and Essentials at about $99 per month. Ratings are 4.7 out of 5 from 9 reviews, praising easy setup and fast support, so the evidence base is small.

Capterra lists Essentials at about $99 per month, Growth at about $239 per month and custom Enterprise, with pricing tied to monthly active users. A free version and 30-day trial are listed. Confirm current prices on the vendor page, which we could not open.

Per Capterra, you can run NPS, CSAT and CES surveys, with branching, skip logic, segmentation and targeting by user event, delivered by email, dedicated pages or in-app. It also offers trend analysis and data export.

It helps. It collects and segments user feedback, but a person has to design the questions, read comments and act. Reviewers also note limited automated stakeholder reporting.

Capterra lists 22 integrations including ActiveCampaign, Airtable, Amplitude, Calendly, Customer.io, Dovetail, HubSpot CRM, Drip, Google Sheets, Make, Mixpanel and Pipedrive. A reviewer noted no Slack connection, which may be outdated.

Check usage-based pricing as your active users grow. Capterra reviewers mention awkward editing of long questionnaires, limited matrix questions and few modern template designs. With only 9 reviews, run the free trial to test it.