Zonka Feedback
Feedback platform with surveys, AI analysis and reputation tools.
Starting price See site
Tool Information
Zonka Feedback collects surveys across email, SMS, WhatsApp and web. It adds AI thematic analysis, dashboards and review management.
A demo is the way to start. Plan prices were not shown on the page.
What users say elsewhere
A summary of patterns across popular review sites and community discussions
- Many channels
- AI analysis
- Role dashboards
- Reputation tools
- Prices not confirmed
- No trial listed
- Demo first
- Wide scope
Alternatives to consider
Other tools worth comparing, based on how teams typically choose between them
Is this a fit for your team?
How much setup and in-house expertise this tool needs, and how much you would depend on outside help
Independence checks 1 of 5 met, 3 unknown
✗Can start on your own. No free start or demo only.
?Works without marketing know-how. Ease of use not detailed.
✓Your team can run it day to day. Works for small teams.
?Low risk of costly mistakes. Little public detail on terms.
?Affordable to start small. Plan prices not confirmed.
Teams that gather feedback across many channels.
Teams that want a free tool first.
Video tutorials
A few walkthroughs to see the tool in action before you commit
Frequently asked questions
Practical answers, plus what users report on review sites
We see Zonka Feedback as a way to collect customer opinions (NPS, CSAT, CES) in one place instead of scattered forms. Capterra describes surveys sent by email, SMS, web, QR codes, kiosks and offline devices. It helps you spot unhappy customers sooner and see which locations or agents need attention.
Probably, if you serve customers across several channels or locations and want ready-made survey templates. Capterra reviewers praise the survey builder and hands-on support (4.8 from 68 reviews). The starting price is higher than basic survey tools, so very small teams with simple needs may find it more than they need.
SoftwareSuggest and Capterra list Feedback Management at $199 a month flat and AI Feedback Intelligence at $999 a month flat. Add-ons may cost extra, and the sources disagree on whether a free trial exists. Please confirm current prices and trial terms on the Zonka pricing page.
Per the listings, you can run NPS, CSAT and CES surveys across email, SMS, WhatsApp, web, in-app, QR codes and kiosks, in several languages. You also get dashboards, alerts, case management to follow up on unhappy customers, and online reputation management. The higher plan adds AI themes and sentiment analysis.
It helps rather than replaces. It collects and sorts feedback and can trigger alerts and follow-up tasks, but someone still has to read the results, contact customers and decide what to change. The AI plan speeds up spotting themes, not acting on them.
Yes. Capterra lists around 10 integrations including HubSpot, Freshdesk, Jira, Pipedrive, Slack and Zendesk, and SoftwareSuggest mentions 20+ premium integrations. Check that your specific CRM or helpdesk is on the current list and which plan it needs.
Check the trial and refund terms in writing, since one Capterra reviewer reported lost survey responses after upgrading and a refund dispute. Others wanted more dynamic dashboards and better controls for sharing confidential results. Test data export and permissions during the trial.
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