WATI

WATI helps businesses run customer conversations on WhatsApp from one shared inbox instead of staff phones. It also lets us send broadcast messages and set up chatbots that answer common questions, so fewer chats are missed.

Yes, it is aimed at small and mid-sized businesses, and reviewers describe quick setup and a user-friendly interface. Capterra shows about 4.6 out of 5 from roughly 200 reviews. Some small teams find the pricing inflexible and feel key features sit in higher tiers.

Capterra listed Growth at about 59 dollars per month and Pro at about 119 dollars per month, with 5 agents included and extra users around 12 dollars each, but confirm on the vendor pricing page. WhatsApp message fees charged by Meta are separate, and some reviewers report billing friction, so read the terms on billing period and cancellation.

We could run a shared team inbox, send WhatsApp broadcasts and message sequences, build basic or advanced chatbot flows, and use WhatsApp Catalog for products. Higher plans add a more advanced chatbot builder and chat export.

It mainly helps. Chatbots handle simple questions and routing, while multi-agent inbox features let people take over the real conversations. Reviewers value it for high volumes of customer chats rather than for replacing staff.

Yes, to a degree. Listed integrations include Shopify automated messages, other commerce and CRM tools, and Google Sheets inside chatbot flows on the Pro plan. Check that your CRM or help desk is supported before buying.

Check the billing terms closely, since several reviewers mention hidden charges, enforced annual payment and difficult cancellation. Also confirm which features sit in your plan, how Meta conversation fees are charged, and whether prepaid credits suit campaign spikes.