Medallia is an enterprise voice-of-customer platform that captures feedback across channels and applies predictive analytics to reduce churn at scale.
Quote based, enterprise pricing
SurveySparrow collects real-time customer feedback through conversational surveys measuring NPS, CSAT, and customer effort, helping teams spot retention risk early.
Free plan available, paid plans for more features
LoyaltyLion builds points, rewards, and referral loyalty programs for ecommerce brands to increase repeat purchases and customer lifetime value.
Free plan available, paid plans for more features
Yotpo is an ecommerce retention platform combining loyalty and rewards programs, reviews, and SMS marketing to keep customers coming back.
Free plan available, paid plans for more features
Planhat is a customer platform combining customer success, product usage, and revenue data into one system to help teams manage retention and growth.
Quote based pricing
Vitally is a customer success platform for B2B SaaS teams, combining health scoring, playbooks, and reporting to reduce churn and grow accounts.
Paid subscription plans
ChurnZero is a customer success platform that tracks product usage in real time and automates playbooks to help subscription businesses reduce churn.
Quote based pricing
Customer.io sends behavior-triggered messages across email, SMS, and push based on real user activity, helping teams re-engage users before they churn.
Paid subscription plans
Appcues is a low-code product engagement platform for building in-product onboarding flows, lifecycle messages, and surveys that help retain users.
Paid subscription plans
Pendo provides product analytics and in-app guidance so teams can see where users drop off and deliver onboarding or messaging that keeps them engaged.
Free plan available, paid plans for larger teams
Gainsight is an enterprise customer success platform that builds customer health scores from product usage, support tickets, and CRM data to help teams proactively prevent churn.
Quote based, enterprise pricing
