SurveyMonkey

SurveyMonkey helps you ask customers, staff or prospects structured questions and see the answers in one place, instead of guessing from anecdotes. We see it used for customer satisfaction, market research and quick polls. It saves you building forms and charts by hand.

Yes for light use, with caveats. Capterra shows 4.6 out of 5 from 10,514 reviews and a free version, and reviewers call it easy to use. Reviewers also say each team member needs a separate account and that the free plan is limited, so a small team should check seat costs first.

Capterra lists Team Advantage at about $30 per user per month and Team Premier at about $92 per user per month, plus custom-quoted Enterprise, and a free version. Multiply by your seats, and confirm current prices and response limits on the vendor pricing page, since we could not open it.

Per Capterra, you can build unlimited surveys, forms and quizzes with skip logic and piping, view results in real time, and export to CSV, XLS, PPT, PDF and SPSS. Team Premier adds sentiment analysis, crosstabs, statistical significance and multi-survey analysis.

It helps rather than replaces. It collects and summarises responses, but a person still has to write good questions, choose who to ask, and decide what to change. Premier-tier analysis features speed up reading results but do not make decisions for you.

Capterra names a Zoom integration on Enterprise and a general workflow connection on Team Premier and Enterprise, without listing more. We could not confirm a full connector list, so check the vendor integrations page for your CRM or email tool.

Check the response limits (Capterra lists 50,000 per year on Team Advantage), the steep price step between plans that reviewers mention, and how many separate seats you need. Also test the free version first, as reviewers say its limits are not clearly disclosed.