ProProfs Chat

ProProfs Chat is a live chat tool for websites. It lets us talk to visitors in real time, answer pre-sales and support questions, and catch leads we would otherwise lose when they leave the page.

Yes, it is aimed at small businesses, and G2 reviewers are mostly small firms. Capterra shows about 4.8 out of 5 from roughly 50 reviews, with setup described as quick. The interface is called dated, and widget customisation is limited.

Reviews report a free plan for one operator with limited chats, and paid Team pricing of about 20 dollars per operator per month billed annually or 40 monthly, with all features included. The AI chat automation add-on was reported at about 450 dollars per year, so confirm on the vendor pricing page.

We could chat live with visitors, set proactive triggers, use canned replies, translate messages in real time and handle chats from WhatsApp, Facebook and Instagram. A basic chatbot and AI automation are available as an add-on.

It mainly helps. Live chat means a person answers, and the bot add-on only handles simple questions. Reviewers say the AI is basic compared with dedicated AI chat tools.

Some. Social messaging channels are supported and the wider ProProfs suite (help desk, knowledge base) pairs with it. We could not confirm a broad list of CRM connectors, so check yours is supported.

Check whether the free plan covers your chat volume, since reviewers call it limited. Also test the AI add-on before paying, check widget styling suits your site, and note G2 mentions occasional performance issues.