ChatBot.com

ChatBot.com, from the makers of LiveChat (now under the Text brand), is a tool for building chatbots that answer common customer questions on our website and messaging channels. It solves the problem of repetitive questions taking up staff time. Reviewers like how quickly a basic bot can be built.

Yes, it is aimed at small and mid-sized businesses and reviewers describe a visual, no-code builder that a non-developer can use. The free trial lets us test before paying. It works best if our questions are fairly predictable.

It has historically been priced in monthly tiers based on the number of AI resolutions or chats, with a free trial, and discounts for annual billing. We could not confirm current pricing, so confirm on the vendor pricing page. Check what happens when we exceed the monthly allowance.

We can build bots with a visual flow editor, use AI to answer from our help content, collect leads, and hand over to a human agent. Bots can be placed on a website, Facebook Messenger and other channels. Reviewers mention templates help us start quickly.

It mainly helps by handling routine questions and passing complex ones to a person. We would still want staff for exceptions, complaints and sales conversations. We could not confirm how well it resolves unusual queries, so test with real examples.

Reviewers report it works with LiveChat and HelpDesk from the same company, and with tools such as Zapier, Slack, Facebook Messenger and some CRMs. Check that the specific integrations we need are included on our plan. Confirm details on the vendor site.

Check how its AI answers on our own content and whether it invents answers. Also check usage limits, which channels are supported, and how handoff to a human works. Review recent user feedback, since the product line and branding have changed over time.