Nutshell

Nutshell is a sales CRM that helps us track leads, deals and customer conversations in customisable pipelines. It also covers email tracking and sequences, so we could keep follow-up organised. Capterra reviewers rate its pipeline tools highly.

Yes, it looks suited to small businesses; Capterra analysis shows high positive sentiment for small business fit and team collaboration. The main complaints are frequent bugs and costs that add up with more users or higher tiers. We would trial it with our real pipeline first.

Capterra lists about $13, $25, $42, $59 and $79 per user per month across Sales tiers, plus a Marketing Pro add-on at about $49 per month that needs a Sales subscription. There is a free trial but we could not confirm any free plan, so confirm on the vendor pricing page. Costs rise with each user and tier.

We could manage contacts and leads, build pipelines, track activities and email, run email sequences and drip campaigns, create custom reports and sales forecasts, and use iOS and Android apps. A/B testing is listed on the Marketing Pro add-on.

It helps rather than replaces. It keeps pipeline and follow-ups organised, but people still do the selling and relationship work. Some reviewers found AI-assisted support unhelpful, which suggests human judgement still matters.

Capterra names Gmail, Outlook, Zapier, PandaDoc, Google Calendar, Slack and ActiveCampaign among its integrations, and the vendor FAQ reportedly cites over 90. We could not confirm the full list, so check the vendor site for our tools.

We would test for the bugs reviewers mention, since 68 percent of reviews that discuss bugs were negative on Capterra. We would check which tier includes the features we need and how cost grows per user. Phone support appears only on the top tier, so we would confirm support options.