Close

Close is a CRM built for sales teams that want calling, SMS and email in one place, so we could stop switching between a dialer, an inbox and a spreadsheet of leads. It helps us track every lead and follow-up in a pipeline. It is most useful if our selling is done by phone and email.

Yes for small sales teams, and there is a single-user Solo plan. Reviewers on Capterra call it easy to use and well priced, although one reviewer found it expensive for a small startup. We would try the free trial with real leads first.

Capterra lists plans at about $9 (Solo, one user), $35, $99 and $139 per user per month, but we could not confirm current prices or billing terms, so confirm on the vendor pricing page. Features such as the power dialer and workflows sit on the higher tiers, so we would budget for the tier that includes what we need. Costs scale per user, so a team of five on a mid-tier plan adds up quickly.

We could manage leads and contacts, run multiple pipelines, make calls and send SMS from within the tool, and sync email and calendars. Higher plans add workflows, bulk email, call recording and predictive dialling per Capterra. We could not confirm every AI feature currently offered.

It helps rather than replaces. It speeds up logging calls, follow-ups and outreach, but we would still need people to hold the sales conversations and decide who to pursue. Automation on higher plans reduces admin, not selling.

Capterra mentions two-way email sync and calendar sync as built in. We could not confirm the full list of third-party integrations from the pages we reviewed, so we would check the vendor integrations page for the tools we use.

We would test the calling quality and email sync with our own accounts during the trial. We would check which features sit behind the Growth and Scale tiers and what the per-user cost becomes at our team size. We could not confirm data hosting or compliance details, so we would ask the vendor if we handle sensitive data.