NiceJob
Review and customer retention platform for service businesses with a 14-day free trial.
Starting price See site
Tool Information
NiceJob collects reviews automatically, posts them as social proof on your site and social channels, and writes AI review responses. It also supports customer retention with rebooking reminders and email broadcasts, plus competitor tracking and team leaderboards.
It connects with more than 9,000 apps through Zapier and suits home services, beauty, auto and professional services, from single locations to franchises. A 14-day free trial needs no card.
What users say elsewhere
A summary of patterns across popular review sites and community discussions
- 14-day trial with no card
- Automated review requests
- Retention tools included
- Zapier integrations
- Prices on a separate page
- Built for service businesses
- AI lead tools still coming
- Less suited to large enterprises
Alternatives to consider
Other tools worth comparing, based on how teams typically choose between them
Is this a fit for your team?
How much setup and in-house expertise this tool needs, and how much you would depend on outside help
Independence checks 3 of 5 met, 2 unknown
✓Can start on your own. 14-day trial, no card, no contract.
✓Works without marketing know-how. Automated review requests need little setup.
✓Your team can run it day to day. One person can run it day to day.
?Low risk of costly mistakes. Little public detail on contract terms.
?Affordable to start small. Prices are on a separate page.
you run a service business and want an automated way to get reviews.
you need enterprise listings and survey tools.
Video tutorials
A few walkthroughs to see the tool in action before you commit
Frequently asked questions
Practical answers, plus what users report on review sites
NiceJob automates asking customers for reviews and then shares the good ones on your website and social pages. Capterra describes it as review management software, and reviewers say it runs in the background so you do not have to chase customers. It is aimed at businesses that rely on word of mouth and local search. The goal is more reviews with less effort.
Yes, it looks built for that. Capterra says 96% of its reviewers are small businesses, mostly in consumer services and construction. Reviewers call it simple to set up and learn. Some say the price feels high for a brand new business, and others want more customization.
Capterra lists two monthly plans, Reviews at $75 a month and Pro at $125 a month, with a free trial and no credit card required. There is no free version. Confirm current prices and billing terms on the vendor pricing page. Pro adds features such as AI replies, referral campaigns and competitor insights, so check whether you need them.
Capterra lists automated review invites by email and SMS, review replies, Google and Facebook review collection, publishing reviews to your website, and custom campaign templates. The Pro plan adds booking reminders, gifting campaigns, AI replies, referral campaigns, competitor insights and topic tracking. Capterra says it connects to 10 or more review channels. Reviewers describe reporting and analytics as basic.
It helps. It sends review requests on a schedule and can suggest replies, so you spend less time chasing, but someone still needs to read feedback and deal with unhappy customers. Capterra reviewers praise the automation, and Pro lists AI replies, though we could not confirm how good they are. Review them before they go out.
Capterra names Jobber, Housecall Pro, ServiceMonster, Markate, QuickBooks Online, FreshBooks, Xero, HubSpot CRM, Zoho CRM, Mailchimp and Zapier, among others. One reviewer said it does not currently work with Mindbody Online. Confirm your own job or booking software on the vendor site before signing up.
Capterra reviewers say review requests can be sent too often unless customers are tagged to be excluded, so test this with your own customer list. Others mention limited customization of requests and displays, basic reporting, and a security concern we could not verify. Use the free trial to check that reviews land on the sites you care about. Also check how to cancel and what happens to your collected reviews.
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