Microsoft Dynamics 365 Sales

Dynamics 365 Sales is Microsoft's sales CRM, meant to help us manage leads, opportunities and customer relationships in one place. It is most attractive if we already work in Microsoft 365. We could not confirm much more detail from independent reviews.

We could not confirm that it suits small teams. The one Capterra review we found called it a little difficult to master, and the listing has very few reviews. A small team should test it carefully against simpler CRMs.

One Capterra listing shows a starting price of $65 per user per month for a Basic plan with no free trial or free version. Prices and tiers change, so please confirm on the vendor pricing page. We could not confirm costs for higher tiers or add-ons.

We could manage sales pipelines, contacts and accounts, and the product is part of the Microsoft ecosystem. We could not confirm the full feature list or the AI features from the sources we read, so check the vendor site.

It helps rather than replaces. A CRM organises information and may automate steps, but people still sell and manage relationships.

The Capterra listing names Microsoft 365 as an integration. We could not confirm other connections, so check the vendor integration list for the tools we use.

Independent evidence is thin, with only one review found, so we should rely on a trial and references from similar businesses. Check licensing, implementation effort and who will configure it. Confirm AI features and pricing with the vendor.