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Chatbots (49)

Gladly

Gladly: AI commerce platform unifying sales, service and support.

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Starting price Custom

Tool Information

Gladly is an agentic commerce platform where one AI agent handles shopping help and support, remembering each customer across channels.

Pricing is not listed and the model is sales led. A demo environment is available.

What users say elsewhere

A summary of patterns across popular review sites and community discussions

✓What people like
  • Customer memory
  • Sales and service
  • Voice AI
  • No code setup
✗Common complaints
  • No pricing
  • Sales led
  • Needs review
  • Ecommerce focus
Based on patterns across popular review platforms and community discussions, not a single review quoted verbatim.

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Is this a fit for your team?

How much setup and in-house expertise this tool needs, and how much you would depend on outside help

Needs a specialist (score 1/3)
 
Low, plug and play     Medium, some setup     High, needs a specialist

Independence checks 1 of 5 met, 2 unknown

✗Can start on your own. No free start or demo only.

?Works without marketing know-how. Ease of use not detailed.

✓Your team can run it day to day. Works for small teams.

?Low risk of costly mistakes. Little public detail on terms.

✗Affordable to start small. Costly for a small business.

Good fit if:

Ecommerce brands wanting one AI for sales and support.

Consider skipping if:

Small shops wanting a free widget.

Video tutorials

A few walkthroughs to see the tool in action before you commit

 

Frequently asked questions

Quick answers to common questions before you sign up

Is it free?

No free tier is mentioned. Pricing is sales led.

Who is it for?

Ecommerce brands wanting one AI for sales and support.

Does it need review?

Yes, check the results before using them in public.

Pricing

Plans
Get a demo
Custom
 
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September 2026

F.A.Q (20)

Gladly Sidekick is a new AI and automation platform developed by Gladly. This platform enhances customer service by providing customized self-service. It was developed as a result of Gladly's acquisition of Thankful, a prominent AI and automation solution for customer self-service. Sidekick works collaboratively with Gladly Hero, their people-centered platform for agent-aided customer service.

AI and automation are at the heart of Gladly Sidekick's functionality. The platform employs generative AI and no-code automation to offer scaled and personalized customer self-service through Self Service Threads. It not only answers common customer service queries but also carries out transactions. Sidekick's utilization of AI and automation goes further by resolving customer issues, rather than only responding to them, ensuring a seamless and positive customer experience.

Yes, Gladly Sidekick can manage transactions such as handling returns or exchanges. Going beyond simple answering of customer service questions, it executes transactions in a manner which is personalized, ensuring a smooth experience for the customers.

Gladly Sidekick is designed with the intent to engage and care for customers, not to deflect them, which sets it apart from other AI customer service solutions. It acknowledges the importance of applying AI with a deep understanding of a brand's unique needs, voice, and content. Companies can control the customer experience as it's not a black-box AI solution; it's based on the brand's specific information, conversation history, customer service answers, and overall customer experience playbook.

Gladly Sidekick is powered by generative AI technology. This aspect of AI is capable of producing new, original content that aligns with the learned patterns. It enables personalized customer self-service and equips the platform to do more than just responding to basic inquiries, extending to managing transactions like returns and exchanges.

Gladly has designed Sidekick to operate across a broad spectrum of brands and sizes, its application not limited to particular business types or sizes. As showcased by their diversified clientele base that includes Bombas, Crate & Barrel, and others, the Sidekick technology is adaptable and can be employed to improve customer service delivery across various sectors and business sizes.

Gladly Sidekick and Gladly Hero are designed to work together. While Sidekick provides AI and automation powered self-service to customers, Gladly Hero is a people-centered platform that facilitates personalized agent-assisted customer service. They are part of the Gladly suite of tools aimed at boosting customer service delivery through a combination of AI and human engagement.

Yes, Gladly Sidekick does offer personalized customer self-service. The platform is designed to provide this service through Self Service Threads. It integrates generative AI and no-code automation to facilitate scalable and personalized customer self-service, tailored according to a brand’s unique needs.

Gladly Sidekick improves a company's customer service efficiency by automating routine tasks, reducing human dependence. It reduces the workload on customer service teams by enabling customers to self-service basic tasks and queries. Companies like JOANN have handled increased conversation volumes without expanding their team, showing Sidekick's impact on efficiency.

Companies like Crate & Barrel and Bombas have successfully implemented Gladly Sidekick. Crate & Barrel uses Sidekick to streamline routine requests like returns or exchanges, and match customers to service agents based on live context. Meanwhile, Bombas has reduced their Customer Happiness Team's workload and decreased customer-agent interactions.

Yes, Gladly Sidekick is designed to work together with other Gladly products. It is designed to seamlessly integrate with Gladly Hero, Gladly’s platform for agent-assisted customer service. This coherence among products helps in providing a unified customer service experience.

Yes, Gladly Sidekick can help businesses save costs. It streamlines and automates routine processes, enabling customers to self-serve basic tasks and reducing the workload on customer service teams. This level of automation reduces long-term operational costs and can improve the bottom line.

The complexity of implementing Gladly Sidekick depends on the specific business and their requirements; however, given that it's a no-code solution, it is generally easier to deploy and use compared to more complicated coding-based solutions. It's also designed to integrate seamlessly with the existing Gladly suite of products.

Gladly Sidekick handles customer inquiries using generative AI and no-code automation. It functions on Self Service Threads to answer questions and automate specific tasks or transactions based on the customer's requirments. The focus is on resolving customer's issues, rather than merely responding to them.

Yes, Gladly Sidekick assists in streamlining routine customer service requests such as returns or exchanges. It uses its generative AI capability to automate these tasks in a manner customized to the specific brand and customer.

The acquisition of Thankful has sped up the development and enhancement of Gladly Sidekick. Sidekick is a result of Gladly combining their own expertise with Thankful's AI and automation capabilities. This merger has enabled Gladly to push AI and automation to the forefront of customer service.

In the context of Gladly Sidekick, Self Service Threads refer to the AI-powered system of handling customer inquiries. These threads facilitate scaled and personalized customer self-service, going beyond simple question responses to executing transactions.

Gladly Sidekick helps in building customer loyalty by focusing on resolving customer issues rather than simply responding to their queries. By employing generative AI and no-code automation, it ensures personalized customer self-service aligned to a brand’s unique voice. This focused effort on understanding, resolving, and engaging with customers can boost customer loyalty and satisfaction.

The Personalized Self-Service feature of Gladly Sidekick is powered by their generative AI and no-code automation. These technologies equip the platform to not only respond to routine customer queries but also manage transactions like returns or exchanges in a manner that aligns with the brand's voice.

The information doesn't mention specific integrations for Gladly Sidekick. However, considering Gladly has integrations with other platforms such as Shopify and Big Commerce, etc., it's plausible to infer that Sidekick might also have some level of integration capacity.

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Overview

Pricing
Paid

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