Zoho CRM

Zoho CRM helps us keep leads, contacts, deals and follow-ups in one system instead of scattered spreadsheets. It is a broad platform with a lot of customisation. It suits businesses that want to start cheaply and grow into more features.

Probably yes. Capterra reviewers praise value for money and note a free version with basic features. Reviewers also say the free and lower tiers can be limiting, setup and customisation take time, and support quality draws criticism.

Capterra lists about $14, $23, $40 and $52 per user per month, plus a free version and free trial. We could not confirm current prices or add-on costs, so confirm on the vendor pricing page. Reviewers say advanced features need pricier tiers and pricing can feel complex, so we would map our needs to a tier before budgeting.

We could manage leads, contacts and deals, customise fields and layouts, automate workflows and use reporting, according to reviewers who cite a broad feature set. Zoho also offers AI features, though one Capterra reviewer was unimpressed by them. We could not confirm every current feature per tier.

It helps rather than replaces. It automates admin like reminders and routing, but people still need to sell and maintain the data. AI features are assistants, and reviewers are mixed on how useful they are.

Capterra reviewers praise its integrations, and Zoho is known for connecting with its own wider app suite. We could not confirm a specific integration list from the pages we reviewed, so check the vendor marketplace for the tools we use.

We would check which features sit on which tier and any hidden or add-on fees that reviewers mention. We would budget time for setup and customisation, and test support responsiveness. We would also try the free version with real data before committing.