ReviewTrackers

ReviewTrackers pulls your online reviews from many sites into one place so you do not have to check each site by hand. Capterra reviewers say this saves time and makes it easier to spot patterns in what customers say. It also helps you reply to reviews and ask customers for new ones. It is mainly about knowing what people say about you, across one location or many.

It can work, but check the price first. Capterra reports that about half of its reviewers (51%) are small businesses, with restaurants and hospitality among the leading industries. The same reviewers say it is easy to use and set up, though some say the price is a hurdle for small budgets. The product is built with multi-location brands in mind, so a single-location business may be paying for more than it needs.

We could not find a published price. Capterra lists its tiers (Data only, Starter, Essential and Custom) as custom quote, with no free trial or free version. Because there is no public number, ask for a written quote and confirm on the vendor pricing page what is included. Expect to negotiate on the number of locations and the review sites you want covered.

Capterra lists review monitoring with alerts, review requests, response management, sentiment and feedback analysis, reporting dashboards, multi-location management and competitor benchmarking. Reviewers like searching reviews by date range and comparing against competitors. Some reviewers say the campaign tools are convoluted and review request emails offer limited customization. Capterra shows 90 features in total, so ask for a demo of the ones you actually need.

It helps rather than replaces. The tool collects and organizes reviews and sends alerts, but someone still needs to write thoughtful replies and fix the problems customers raise. Capterra reviewers describe it as saving time on responses, not removing the need for them. We could not confirm how much automated replying the vendor offers, so ask during a demo.

Capterra lists connections to Google Business Profile Review Manager, Hootsuite, Zapier, Microsoft Power BI, Tableau, Brandwatch, Lumen by Talkwalker and OpenTable. Zapier may extend this to other apps, but we could not confirm the details. If you use a specific CRM or booking system, ask the vendor whether a direct link exists. Confirm the current list on the vendor site, since listings can lag behind.

Ask for a full written quote and the contract length, since we could not confirm public pricing. Capterra reviewers mention delays with Yelp notifications, refresh issues, and dashboards that cannot be configured. Test that the review sites you care about are covered and update on time during a trial or demo. Also check whether the review request emails can be branded the way you want.