Delighted

Delighted is a focused survey tool built around a small set of standard customer experience metrics, most notably Net Promoter Score (NPS), but also Customer Satisfaction (CSAT) and Customer Effort Score (CES). Rather than building complex custom surveys, a business sends a short, single-question survey by email, SMS, link, or in-app prompt and gets a simple, trackable score over time.

Setup is intentionally quick: pick a survey type, connect an email or app trigger, and responses start flowing into a dashboard that shows score trends, verbatim comments, and simple segments such as by customer type or time period. Integrations with common CRM and helpdesk tools let feedback flow into where a team already works, and alerts can flag a very unhappy response for quick follow-up.

Delighted trades flexibility for simplicity. It is not meant for long, detailed research surveys, but for a lightweight, ongoing pulse check on customer or employee sentiment that a small team can set up in an afternoon.